Communication Skills

• Introduction
• Elements of the Communication Process
• The Principles of Effective Communication
• Importance of Communication
• Models of Communication
• Models of Communication
• 7 Cs of Effective Communication
• Barriers to Effective Communication
• Barriers to Effective Visual Communication
• Multiple-Choice Questions (MCQ)
• Short-Answer Questions (SAQ)

• Introduction
• Verbal Communication
• Forms of Verbal Communication
• Advantages of Verbal Communication
• Disadvantages of Verbal Communication
• Non-Verbal Communication and Its Facilitators
• Types of Non-Verbal Communication
• Features of Non-Verbal Communication
• Advantages of Non-Verbal Communication
• Disadvantages of Non-Verbal Communication
• Written Communication
• Advantages of Written Communication
• Disadvantages of Written Communication
• Visual Communication
• Types of Visual Aids
• Functions of Visual Aids
• Multiple-Choice Questions (MCQ)
• Short-Answer Questions (SAQ)

• Introduction
• Formal Communication Systems
• The Vertical System
• Downward Communication
• Upward Communication
• The Horizontal System
• The Diagonal Communication System
• Informal Communication System
• The Grapevine
• Rumours
• The Negative Consequences of Grapevines and Rumours
• Barriers to Effective Organisational Communication
• Overcoming Barriers to Effective Organisational Communication
• Multiple-Choice Questions
• Short-Essay Questions

• Introduction
• Elements of Interpersonal Communication
• Listening
• Oral Communication
• Checklist of Effective Speaking
• Important Speech Feature to Master
• Analysis of Attitudes
• Why do we have Attitudes?
• Attitude Change.
• Body Language
• Giving Criticisms
• Receiving Criticisms.
• Multiple-Choice Questions
• Short-Essay Questions

• Introduction
• Communication Climate
• Conversation Process
• Key to Successful face-to-face Conversations
• Positive Relationships
• Building, Promoting and Sustaining Positive Relationship
• Accommodating Diversity in Communication
• Multiple-Choice Questions
• Short-Essay Questions

• Introduction
• Attitude in the Workplace
• Fundamental Provisions of Attitude
• Attitude Change
• Conflict in Organisations
• Sources of Conflict
• Methods of Solving Conflict
• Towards Conflict Resolution
• Conflict Resolution, Mediation and Negotiation
• Conflict Management Styles
• Handling Criticisms in Human Communication
• Giving Criticisms
• Receiving Criticisms
• Multiple-Choice Questions
• Short-Essay Questions

• Introduction
• Comprehension
• Summary Writing
• Principles of Summary Writing
• Multiple-Choice Questions
• Short-Essay Questions

• Introduction
• Receiving Skills
• Listening Skills
• Types of listening
• Barriers of Effective Listening
• Enhancing Effective Listening
• Reading Skill
• Types of Reading
• Barriers to Effective Reading
• Enhancing Effective Reading
• Sending Skills
• Writing Skill
• Types of Writing Systems
• Barriers to Effective Writing
• Enhancing Effective Writing
• Speaking Skill
• Types of Speech
• Barriers to Effective Speaking
• Multiple-Choice Questions
• Short-Essay Questions

• Introduction
• Vocabulary
• The Word
• Word Classes
• Conjunctions
• Interjections
• Phrases
• Noun Phrase
• Adjectival Phrase
• Verb Phrase
• Prepositional Phrase
• Clauses
• Noun Clause
• Adjectival Clause
• Adverbial Clause
• The Sentence
• Common Errors in Sentence Construction
• Mixture of Tenses
• Mix up of Subject and Object
• Mixture of Singular and Plural Forms
• Multiple Applications of Rules
• Misuse of Word-formation Rules
• Over-Generalisation
• Concord
• Faulty Parallelism
• Misplaced Modifiers
• Dangling Modifiers
• Incomplete
• Split Infinitive
• Faulty Subordination
• Sentence Effectiveness
• Variety
• Emphasis
• Logic
• Figurative Expressions
• Figures of Speech
• Idioms
• Parables
• Proverbs
• Mechanics
• Punctuation
• Use of Italics
• Abbreviation
• Multiple-Choice Questions
• Short-Essay Questions

• Introduction
• General Considerations
• Types of Essay
• Methods of Essay Writing
• Structure of the Essay
• Current Trends

• Introduction
• Elements of Speech Making
• The use of visual aids in speech making
• Speech Making and Speech Writing
• Speech Delivery Methods
• Principles of Effective Speech Delivery
• Checklist of Effective Speaking
• Important Speech Features to master
• Multiple-Choice Questions
• Short-Essay Questions

• Introduction
• Types of correspondence
• Methods of Correspondence
• Multiple-Choice Questions
• Short-Essay Questions

• Introduction
• Categories of Meetings
• Fundamental Tools associated with Meetings
• Technical Terms associated with Meetings
• Multiple-Choice Questions
• Short-Essay Questions

• Introduction
• Types of Report
• Format of a Technical Report
• Organisation of a Report
• Report Presentation
• Multiple-Choice Questions
• Short-Essay Questions